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SMS Pricing in India

Choose the right SMS pricing route first, then move to detailed slabs for Promotional, Transactional, or OTP messaging.

SMS Pricing Categories

Promotional vs Transactional vs OTP Decision Framework

Choose the pricing category based on communication purpose, compliance risk, and delivery urgency.

Route decision matrix
Decision factorPromotionalTransactionalOTP
Primary useMarketing campaigns and offer pushesUtility updates and service communicationOne-time passcode and verification
Delivery urgencyMediumHighHighest
Compliance sensitivityCampaign-policy drivenOperational-policy drivenSecurity-policy driven
Best fitGrowth and marketing teamsProduct and support operationsAuthentication and security workflows

Commercial Reliability for Every SMS Route

Every SMS pricing category includes operational guardrails to support stable campaign and utility delivery.

  • Route-level support coverage by communication type
  • Delivery-window aligned execution support
  • Escalation-ready SLA for launch-critical cases

SMS Pricing FAQs

How is SMS pricing structured in India?

SMS pricing is typically structured by route type, message slab volume, and effective per-message rates with applicable taxes.

Should I choose Promotional, Transactional, or OTP pricing?

Choose based on message purpose: campaigns for Promotional, utility alerts for Transactional, and authentication for OTP.

Can we switch categories as our usage changes?

Yes, teams can move between route categories based on changing communication requirements.

Is GST reflected in SMS pricing calculations?

Yes, GST impact is considered for transparent commercial evaluation.

Can we request custom SMS pricing for large volume?

Yes, custom commercials are available for high monthly throughput and specialized requirements.

Need Help Choosing the Right SMS Pricing Route?

Share use case type and monthly volume to get the most practical SMS category recommendation.